Rolling out a corporate platform across 11 countries is not a software project: it is a project about people, processes and governance, with software as the vehicle.
What worked
- A common core, flexible edges. Standardise the essentials and leave local room where the business demands it.
- Real-time data from day one. Trust in the platform is earned when the data you see is the data that is happening.
- Adoption as a metric, not a wish. We measured real usage, not activated licences.
What I learned the hard way
Resistance is rarely about the technology, but about losing local control. You manage it with transparency and visible quick wins for each country, not with mandates from headquarters.
A global transformation is won country by country, team by team, data point by data point.
The result: a differentiating solution versus the industry standard, with thousands of users and tens of thousands of operations monitored with AI.